General terms and conditions

(The following GTCs also contain legal information on your rights under the regulations on distance contracts and electronic commerce).

1. Scope

These General Terms and Conditions (GTC) shall apply to all deliveries made by Elbenwald GmbH (hereinafter: Elbenwald) to consumers pursuant to Section 13 of the German Civil Code (BGB). A consumer is any natural person who enters into a legal transaction for purposes which can predominantly be attributed neither to his commercial nor to his independent professional activity.

2. Time of the conclusion of the contract

The presentation of the products in the online shop does not constitute a legally binding offer, but an invitation to order. Errors excepted. By clicking the "Order" button, you place a binding order for the goods listed on the order page. The purchase contract is concluded when we accept your order by sending an order confirmation by e-mail immediately after receiving your order. The text of the contract is not stored by us and cannot be retrieved after the order process has been completed. However, you can print out the order data immediately after submitting the order.

3. Be a good person

By accepting these TOS, you further agree to be a good person. This includes, but is not limited to, behaviour such as the following:
Be polite. Do not use too many exclamation or question marks in written conversation. Or even uppercase letters!!!!!!1111. Hold the door open for others. Unless the person in question is still very far away, in which case holding the door would only make you rush. Find something that makes you happy and stay true to that thing, no matter what others think about it. Unless your passion has a negative impact on others. Pay attention to your gut feeling and never ignore what is called "common sense". Don't just stop at the end of escalators. Throw your rubbish in the bin, not on the floor.

Don't just look at your mobile phone when sitting together at the table with friends/acquaintances. Only use one parking space with your car, motorbike, broom or other means of transport, not two. Listen to other people. Don't talk about other players' mothers or skills in online multiplayer duels, it's about having fun, not winning. Don't put your bag on the seats in public transport. Stand up for the rights of house elves. And even if etiquette says otherwise: wish sneezers "good health" instead of waiting for them to apologise. Try to make the world a better place.

4. Prices and shipping costs

The prices offered are gross prices and are inclusive of statutory VAT and plus shipping costs. Value added tax will be shown separately on the invoice. The agreed prices are ex the delivery warehouse chosen by Elbenwald. Elbenwald shall charge a flat rate of EUR 4.90 for packaging and shipping within Germany or EUR 10 within Europe. For shipments with excess length, such as swords or bows, we charge a flat-rate surcharge of 5.00 EUR. You will be informed about the surcharge on the detail page of the respective item.

5. Delivery

The delivery time within Germany is 1 to 3 working days, for shipments abroad four to seven working days. For bulky goods, the delivery time can take up to 14 days. We will indicate any deviating delivery times on the respective product page. You agree that we will send you an e-mail with tracking information for your shipment.

6. Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last partial shipment or the last item. To exercise your right of withdrawal, you must inform us (Elbenwald GmbH - Retouren, Am Seegraben 9-10, 03051 Cottbus, Germany, Tel.: +49-355-121010, Fax: +49-355-1210199, info@elbenwald.de) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You may use the enclosed model withdrawal form for this purpose, which is, however, not mandatory.
You can also fill in and submit the model withdrawal form or another clear declaration electronically on our website. If you make use of this option, we will send you a confirmation of receipt of such revocation without delay (e.g. by e-mail). In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of revocation

If you withdraw from this contract, we must repay you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. We shall bear the costs of returning the goods for returns from Germany, otherwise you shall bear the direct costs of returning the goods. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

7. Retention of title

The delivered goods shall remain the property of Elbenwald until payment has been made in full.
The customer shall notify Elbenwald without delay if Elbenwald's rights to the delivered goods are impaired or endangered by seizure or other measures by third parties, sending a copy of the seizure report and all other documents required for an objection to seizure with the assurance that or to what extent the seized items are identical to the delivered goods. In addition, the customer shall immediately notify the attachment creditor or other third parties in writing of Elbenwald's right of ownership. Even before the secured claims have been satisfied in full, Elbenwald is obliged to release the securities to which it is entitled to the customer in whole or in part upon request, insofar as the realisable value of all securities exceeds 110 % of the secured claims not only temporarily.

8. Warranty

All goods from our shop are subject to statutory warranty rights.

9. Payment by invoice

We offer purchase on account as a payment option. When paying by invoice, you never have to provide your account details and you only pay when you have received the goods.
With the invoice payment method, delivery to a delivery address that differs from the invoice address is not possible. We ask for your understanding in this matter.
With purchase on account, you always receive the goods first and you always have a payment period of 14 days after invoicing. The invoice will be sent to you by e-mail at the same time as the goods are dispatched. We check and evaluate your data and, if there is a justified reason, exchange data with other companies and credit agencies (credit assessment). If your creditworthiness is not guaranteed, we can refuse you the invoice payment method and you have the option of using alternative payment methods. Your personal details will be treated in accordance with the Data Protection Act and will not be passed on to third parties for advertising purposes.
Additional terms and conditions of our service provider apply to invoice and instalment purchases.

You can reach our customer service Mo-Fr from 09:00 to 19:00 under the telephone number: +49(0)355 12 10 10.

You can reach our customer service Mo-Fr from 09:00 to 19:00 under the telephone number: +49(0)355 12 10 10.

10. Federation for Elf Rights

By accepting these Terms and Conditions you automatically join the Federation for Elf Rights (B.ELFE.R) and agree to stand up for the rights of house elves to the best of your knowledge and belief at all times and in all places. Please send the one-time membership fee of two sicks by owl to: Elbenwald GmbH
Department for everything to do with magic

Online Dispute Resolution Platform

Out-of-court dispute resolution
The European Union has established an online platform ("ODR platform") for the out-of-court settlement of consumer disputes. The ODR platform is intended to serve as a contact point for the out-of-court settlement of disputes concerning contractual obligations arising from online sales contracts. The platform can be found at http://ec.europa.eu/consumers/odr. Consumer dispute resolution in accordance with the Consumer Dispute Resolution Act (VSBG): As a matter of principle, we are not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.

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